The delivery exception gets photographed before the truck pulls away.

Damage noticed after the carrier has left can no longer be disputed. Three photos, two details, one send: the exception leaves the dock with its date and position, while the driver waits.

What's costing you

• The exception scribbled on the delivery note, illegible, then impossible to find.
• Damage discovered on unpacking, an hour after the truck has left: the claim is already compromised.
• Photos taken at the dock stay on the forklift operator's phone and never make it back.
• Carrier disputes get settled with no evidence — so rarely in your favour.

What ClicInSitu changes

• Photograph the damage, dictate what you see, send. The truck hasn't left yet.
• With Pro, the damage gets circled on the photo before sending — the carrier sees exactly what's being flagged, no ambiguity.
• Every send carries its original date and position, and My sends keeps a record.
• The delivery note number and the parcel number are scanned — barcode or QR. No typo in the dispute reference.
• Under the dock canopy, where signal drops, the send goes out the moment coverage returns — on its own.
• A forklift operator gets set up by scanning a locked QR code: ten seconds, and it's ready. Locked, the template can no longer be changed on their phone — neither its sections nor its recipients: every claim arrives in the same format, at the same department (Business plan).

Delivery note or order number for the delivery, parcel number for each photo: both read by barcode or QR, and stay editable on the keyboard if the label is torn. Then the condition on arrival — good condition, damaged, missing, packaging damaged — and the observation.

The parcel number is entered per photo. That's what ties the photographed damage to the exact parcel — the difference between "there was breakage in the truck" and an exception that holds up. Details can be renamed to match your rules, or designed with you (the "Turnkey template" pack, €490–990 excl. VAT).

The automation files photos by delivery note, adds the line to your disputes tracker and alerts the purchasing team — in your own environment, on your own systems.